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Unable To Link Configuration Item: An Internal Error Occurred While Linking Configuration Item. (Doc ID 2575705.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Oracle Configure to Order - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to link a particular Configuration Item in the Sales Order, the following error occurs.

An internal error occurred while linking configuration item. Action : Contact your Oracle support representative

1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Sales Orders
3. Open Order Number = XXXXXXXXXXXXXX, go to Line Items tab.
4. Actions*Link Configuartion Item
5. Select item XXXXXXXXXXXXXXX, Error occurs


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