My Oracle Support Banner

Unable To Link Configuration Item: An Internal Error Occurred While Linking Configuration Item. (Doc ID 2575705.1)

Last updated on AUGUST 19, 2019

Applies to:

Oracle Configure to Order - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to link a particular Configuration Item in the Sales Order, the following error occurs.

ERROR
An internal error occurred while linking configuration item. Action : Contact your Oracle support representative

STEPS
1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Sales Orders
3. Open Order Number = XXXXXXXXXXXXXX, go to Line Items tab.
4. Actions*Link Configuartion Item
5. Select item XXXXXXXXXXXXXXX, Error occurs

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.