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Contact Center Error - ORA-01036 Illegal Variable Name/number In Primary Sites (Doc ID 2575719.1)

Last updated on AUGUST 09, 2019

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Contact Center error updating Primary Sites.

Error:

ORA-01036 illegal variable name/number
FRM-40502: ORACLE error: unable to read list of values.

Steps:

(R) Service
(N) Customer Management > Contact Center

 - Enter customer
 - Navigate to the Addresses tab
 - Usage has a Bill To value
 - In Primary Sites section, try to select a value.

 => Error occurs.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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