Contact Center Error - ORA-01036 Illegal Variable Name/number In Primary Sites
(Doc ID 2575719.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Care - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
Contact Center error updating Primary Sites.
Error:
ORA-01036 illegal variable name/number
FRM-40502: ORACLE error: unable to read list of values.
Steps:
(R) Service
(N) Customer Management > Contact Center
- Enter customer
- Navigate to the Addresses tab
- Usage has a Bill To value
- In Primary Sites section, try to select a value.
=> Error occurs.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |