Difference In The AR Reconciliation Report Between Unapplied Receipts Journal and Unapplied and Unresolved Receipt Register (Doc ID 2577363.1)

Last updated on OCTOBER 18, 2023

Applies to:

Symptoms

The AR Reconciliation Report Report total at the bottom of the report shows zero difference, but the Unapplied Receipts Register section of the report is showing a difference between the Unapplied Receipts Journal and the Unapplied and Unresolved Receipts Register.

The actual Unapplied Receipts Journal and actual Unapplied and Unresolved Receipts Register balances to the amounts displayed in the AR Reconciliation Report.

EXPECTED BEHAVIOR
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Expect these differences to be zero.

STEPS
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The issue can be reproduced at will with the following steps:

Responsibility: Receivables Manager
Navigation: From Concurrent Manager, run the following reports:

1. AR Reconciliation report, take note that the Unapplied Receipts Register Section is showing a difference
2. Unapplied Receipts Journal
3. Unapplied and Unresolved Receipts Register
4. The actual Journal and Register matches to the amounts displayed in the AR Reconciliation Report, but not to each other.

Changes

Cause

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