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Error "Item And EA Not On Price List" While Creating Order Through Copy Order Option (Doc ID 2577739.1)

Last updated on DECEMBER 30, 2020

Applies to:

Oracle Advanced Pricing - Version 12 and later
Oracle Order Management - Version 12 and later
Information in this document applies to any platform.

Symptoms

When attempting to create an RMA form an existing order using the
copy functionality the following error occurs.


ERROR

Process Message:
 Error "Item" and "UOM" not on "Price List" while creating order through Copy option.

 

NOTES

Per review the the Price list and the item are in the Price list with the UOM = EA.
  
Error does NOT occur when copying regular orders to regular orders only when copying to return (RMA) Sales Orders.


STEPS
1. Responsibility: Order Management Super User
2. Order Organizer > Query Existing Sales Order XXXXXXXX
3. Actions > Copy > RETURN
4. Process Message: Error RMA Order XXXXX



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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