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Install Base Is Showing Different Sales Order Number Associated To The Service Contract (Doc ID 2577791.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Installed Base - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Installed Base UI is showing a different sales order number associated to the service contract.


STEPS
-----------------------

1. Service Contracts application > Search the Service Contract# ABC > it is showing the correct sales order# 12345 .
2. Installed Base application > However when searching the Contract # ABC > Instances returns with sales order # 67890.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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