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Maintenance For EBS Mobile App Login Displays Flashing Empty Screen (Doc ID 2578092.1)

Last updated on AUGUST 16, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Trying to log into Maintenance for EBS mobile app 1.7.3 on Android 6.0.1, launching the mobile app on smartphone, first it asked to enter the server URL, it was entered.
Then, it asked for login the user name and password, it was entered.
After 1-2 seconds, it asked again for login the user name and password, it was entered again.
After these, there are flashing empty white screen, sometimes the empty login screen flashes, and the flashing empty white screen again.

EXPECTED BEHAVIOR

The expected behavior is that login to Maintenance for EBS mobile app on smartphone Android 6.0.1 can be performed successfully.

STEPS

The issue can be reproduced at will with the following steps:
1. Try to log into Maintenance for EBS mobile app.
2. See lashing empty white screen, sometimes the empty login screen flashes, and the flashing empty white screen again.


Cause

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In this Document
Symptoms
Cause
Solution


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