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'Java.Lang.NullPointerException' When Associate To Message For Customer (Doc ID 2578712.1)

Last updated on AUGUST 19, 2019

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to map customer to message ,
the following error occurs.

ERROR
-----------------------
java.lang.NullPointerException
at _iemsa__reply._jspService(_iemsa__reply.java:1228)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:390)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
...
...
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:781)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Email center message component -> Message component -> Customer.
2. Query a customer then select it and click on ‘Associate to message’

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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