11.5.9 Mail Merge Fields Displayed As ?First_name? In Received Email For Campaign Email Blast (Doc ID 257882.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Marketing - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
jtffmctl.sh


Symptoms

 

When running an email campaign from Marketing, the mail merge does not work. The merge fields appear in the received email with ? around the field name rather than the value for the field name. EG: ?First_name? ?Last_name?

Steps to Reproduce
1. Create a campaign
2. Create a campaign schedule - email
3. Edit email - use HTML format
4. Select Marketing Simple Query
5. Add merge fields to email
6. Add target group to campaign schedule and generate
7. Activate campaign and schedule
8. View fulfillment that sends email
9. Open received email and merge fields fail and appear as ?First_name? etc

Cause

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