Error Message When Saving Address In The Contact Center
(Doc ID 2579246.1)
Last updated on AUGUST 21, 2019
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Request Form
Error message while saving Address in the Contact Center
ERROR
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APP_AR_96282: Error: Invalid value for timezone_id. Please enter timezone_id value from hz_timezones
STEPS
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The issue can be reproduced with the following steps:
1. Navigate to Service (R) -> Customer Management -> Contact Center.
2. Query for the Customer and proceed to Addresses (T).
3. On saving the Address details received stated error.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |