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Error Message When Saving Address In The Contact Center (Doc ID 2579246.1)

Last updated on AUGUST 21, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

Error message while saving Address in the Contact Center

ERROR
-----------------------
APP_AR_96282: Error: Invalid value for timezone_id. Please enter timezone_id value from hz_timezones

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Navigate to Service (R) -> Customer Management -> Contact Center.
2. Query for the Customer and proceed to Addresses (T).
3. On saving the Address details received stated error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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