SR Charges Throwing Error While Submitting The Service Charge
(Doc ID 2579343.1)
Last updated on AUGUST 01, 2021
Applies to:Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.
On : 12.2.6 version, Charges UI, APIs, and schema
When attempting to submit charges,
the following error occurs but proceeds with submission.
This item(XXXXXXXXXXX) is not Installed Base Trackable. For an item to be IB Trackable, the "Comms_nl_trackable_flag" needs to be set to "Y" for the combination of Inventory item (999999999) and Inventory Master Organization ID (99999) passed. Please check the item definition.
The issue can be reproduced at will with the following steps:
1. Submit Charges
2. The error appears but proceeds with the submission.
This error is misleading and should only be a warning.
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