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Unable To Launch Account Hierarchy Manager (AHM) (Doc ID 257975.1)

Last updated on OCTOBER 13, 2020

Applies to:

Oracle General Ledger - Version 11.5.8 to 11.5.10.2 [Release 11.5.8 to 11.5.10]
Information in this document applies to any platform.

Symptoms

Unable to launch Account Hierarchy Manager.

Navigate to Setup > Accounts > Manager and attempt to open the Account Hierarchy Manager, a new browser is initiated, a message is returned to indicate that a new applet has started, then completed, but no dialog box returned to ask whether user wants read-only or read-write access.  

Cause

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