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Cannot Add New Sublines When A Subline Has Been Terminated. (Doc ID 2580406.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Service Authoring

Cannot add new sublines when a subline has been terminated.  

ERROR
-----------------------
 "You cannot create new lines here"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Create a contact with lines and sublines
2. Have one of the subline terminated
3. Try to add a new subline


Cause

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In this Document
Symptoms
Cause
Solution
References


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