Updated Customer Name Not Reflecting on Re-querying Customer Page Even After Saving Changes Successfully. (Doc ID 2580627.1)

Last updated on AUGUST 27, 2019

Applies to:

Symptoms

On : 12.1.3 version, Customers Module

The user is not able to see the updated customer's name despite the changes are saved successfully.
On re-querying the data, it continues to show existing name only and not the updated one.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigation: Receivables responsibility > Customers > Create/Maintain Customers
2. Query for customer and make updates.
3. Click Apply and Save.
4. Although updates made are saved but changes are not reflected.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.