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Service Tab Is Disabled On Item Master Form (Doc ID 2581853.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 12.0 and later
Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Depot Setup

ACTUAL BEHAVIOR
---------------
On Item Master form, the Service tab is grayed out and cannot be selected.

EXPECTED BEHAVIOR
-----------------------
Service tab should be enabled for selection

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Item Master
2. The Service tab is disabled



Cause

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In this Document
Symptoms
Cause
Solution


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