Repair Order - Sales Orders Created Even If Estimate Lines Are Not Authorized
(Doc ID 2581939.1)
Last updated on JULY 14, 2020
Applies to:Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.
Repair Order - Sales Orders created even if Estimate lines are not authorized
Is the status of the repair estimate linked to creating and processing logistic lines?
(R) Depot Repair
(N) Repair Orders
- Query Service Order
- Navigate to the Details tab
- The 'Estimate Approval Required' box is checked
- Repair Estimate tab:
. Status = 'Bid' or 'Rejected' or 'Approved'.
. Estimated Charge = $100
- Logistics tab => 2 lines created:
. Return line, with Status = Submitted, with an Order number.
. Ship line, with Status = Submitted, with an Order number.
=> Users are able to process the Logistic lines and create RMA and Ship orders even when the 'Estimate Approval Required' box is checked.
The lines should not be processed until the status is customer approved.
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