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Performance Issue While Adding Sub Line Under Usage Line In Service Contract (Doc ID 2582264.1)

Last updated on AUGUST 28, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Production

ACTUAL BEHAVIOR
---------------
Performance issue while adding sub line under a usage item. It is taking a long time for selecting item from List of Values and for saving. Almost 4-5 minutes.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the service contract on authoring form
2. Add a sub line under usage line

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are facing performance issue

Cause

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In this Document
Symptoms
Cause
Solution
References


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