My Oracle Support Banner

No Data Found When Using The Serial Number As Search Criteria In The Find Service Requests Form (Doc ID 2582679.1)

Last updated on SEPTEMBER 03, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

Sometimes when a user searches with serial number in the Service Request form it is getting the following error
 

ERROR
-----------------------
No Data found using these search criteria


ISSUE SCOPE
--------------------------
The error only occurs if the user is copy and paste the serial value. If the same serial number is entered manually the search works.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service responsibility
3. Navigate to Find Service Requests form
4. Paste the serial number which is copied from external source
5. Click Search
Observe the above error


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.