My Oracle Support Banner

UPK: See It! Playback Mode Error on Chrome "sound - file extension error" in UPK 12.1.0.4 (Doc ID 2582937.1)

Last updated on OCTOBER 05, 2020

Applies to:

User Productivity Kit - Version 12.1.0.4 to 12.1.0.4 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to play hosted content, the following error occurs.
"sound - file extension error"

The issue can be reproduced at will with the following steps:
1. Launch UPK content
2. Click a mode
3. See error


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.