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Repair And Return Processes Changing Dates On Expired Contracts And Reactivating (Doc ID 2583425.1)

Last updated on SEPTEMBER 06, 2019

Applies to:

Oracle Service Contracts - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, eIB/Service integration

ACTUAL BEHAVIOR
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REPAIR & RETURN PROCESS CHANGES DATES ON EXPIRED CONTRACTS AND REACTIVATES THEM.

EXPECTED BEHAVIOR
-----------------------
REPAIR & RETURN Process should NOT impact Expired contract

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Customer returns product for repair, verify that the contract for the product is expired. Therefore, the customer will be charged for the repair work.
2) Create a repair and return Sales Order > the seeded Return for Repair transaction sub-type in installation details for the return line > seeded Ship Repaired Item transaction sub-type for the ship line.
3) Item is returned, repaired and then shipped out.
4) Review of contracts shows contract is now active and the dates have been updated to the date the repaired item was shipped.

Cause

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In this Document
Symptoms
Cause
Solution
References


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