Blank Page Appears While Opening Any Notification Across Modules After Approving By Final Approval Of Leave Request (Doc ID 2583431.1)

Last updated on JANUARY 05, 2023

Applies to:

Symptoms

On : 12.2.8 version, Assignment,Term,Pay,ChgMgr,LOA

ACTUAL BEHAVIOR
-------------------------
After final approver approves the Leave of Absence, the transaction gets committed to the database but it shows a blank page.

EXPECTED BEHAVIOR
-----------------------
Expect the system to show the notification not blank page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User applies for absence from self service (Employee Self-Service -> Absence Management) - Seeded workflow and seeded function.
  Issue occurs always for Absence Type: Annual Absence
  for other Absence Types issue occurs randomly
  Issue also occurs for EIT.
2. First approver approves the transaction. Transaction is closed and then notification is sent to the next approver.
3. Final Approver approves the transaction. Transaction is closed and absence is applied in the system
4. Now log in as any user and open any notification(FYI or approval, for any workflow APINV, SSHR etc ). Click on any button or click on return to Worklist link. Blank page appears for all users.
5. In step 3, if the final approver clicks on reject. The transaction is rejected. Now log in as any user and click on any notification. The blank page issue does not come.
6. Issue happens only when the final approver clicks approve in the notification and transaction is commited in the system.
7. Issue gets resolved by itself only after OA core bounce or leaving the system Idle for some time(approx. – 10 mins, 15 mins, 20 mins)
8. This impacts only the notifications, the users can open any functions and submit without any issues.

OTHER IMPORTANT INFORMATION
------------------------------------------
1. When the AME Approval is disabled the issue does not occur -
Change from:
 OAFunc=HR_LOA_SS&pAMETranType=SSHRMS&pAMEAppId=800&pProcessName=HR_GENERIC_APPROVAL_PRC&pItemType=HRSSA&pCalledFrom=HR_LOA_SS&pApprovalReqd=YD&pNtfSubMsg=HR_ABS_NTF_SUB_MSG&pConcAction=N

To
 OAFunc=HR_LOA_SS&pAMETranType=SSHRMS&pAMEAppId=800&pProcessName=HR_GENERIC_APPROVAL_PRC&pItemType=HRSSA&pCalledFrom=HR_LOA_SS&pApprovalReqd=N&pNtfSubMsg=HR_ABS_NTF_SUB_MSG&pConcAction=N

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.