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Released By Value Is NULL in Additional Line Information When Credit Check Hold On Sales Order Line Is Released During Pick Release (Doc ID 2584019.1)

Last updated on SEPTEMBER 13, 2019

Applies to:

Oracle Order Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Transaction Control

ACTUAL BEHAVIOR
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Released By Value Is NULL in Additional Line Information When Credit Check Hold On Sales Order Line Is Released During Pick Release

EXPECTED BEHAVIOR
-----------------------

Released by value in Additional Line Information should be populated in order to understand how the hold got released

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Order Management Super User Responsibility - Orders, Returns - Sales Orders
2. Enter and book a Sales order 
3. Credit Check hold is applied at the sales order line level 
4. Split the sales order line 
5. Pick release the sales order line
6. Go To Lines - Actions - Additional Line Information- Holds Tab
7. Examine the value of the Released By Column for the Sales order line on Credit check hold

Cause

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In this Document
Symptoms
Cause
Solution
References


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