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Some Task Statuses Are Not Being Updated In MFS MultiPlatform After Syncing (Doc ID 2584468.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Mobile Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 Multiplatform

ACTUAL BEHAVIOR
---------------
When a task status is changed to certain statuses on the EBS Server, the task status is not updated in MFS after syncing.

This problem is only happening with some task statuses.  When updating tasks to some statuses,  it is reflected in MFS after syncing.

EXPECTED BEHAVIOR
-----------------------
Expect that the task status will be updated correctly in MFS for all statuses

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a task and assign it to a resource and sync to MFS ( task status is A)
2. Update the task status on the server side ( to status B)
3. Sync
4. Task status is not updated on MFS and shows status A

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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