Some Task Statuses Are Not Being Updated In MFS MultiPlatform After Syncing
(Doc ID 2584468.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Mobile Field Service - Version 12.2.8 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.8 Multiplatform
ACTUAL BEHAVIOR
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When a task status is changed to certain statuses on the EBS Server, the task status is not updated in MFS after syncing.
This problem is only happening with some task statuses. When updating tasks to some statuses, it is reflected in MFS after syncing.
EXPECTED BEHAVIOR
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Expect that the task status will be updated correctly in MFS for all statuses
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a task and assign it to a resource and sync to MFS ( task status is A)
2. Update the task status on the server side ( to status B)
3. Sync
4. Task status is not updated on MFS and shows status A
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |