CS_SERVICEREQUEST_PVT.vldt_sr_rec Error During Group Auto Assignment While Creating Service Requests
(Doc ID 2585458.1)
Last updated on SEPTEMBER 10, 2019
Applies to:Oracle Field Service - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to create a Service Request with a new SR Type that was assigned to a new Territory defined for the auto-assignment of Groups, the following error is displayed.
Automatic assignment API did not return a valid resource for
(N) Service Requests > Find/Create Service Requests
Create new SR
The error above is displayed.
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