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Autoinvoicing Issue Order Workflow is not populated in ra_interface_lines_all - has Shipped and stuck in Deferred Status (Doc ID 2586847.1)

Last updated on MAY 30, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


After shipping, we run autoinvoice master program but the shipped sales order can not be seen. Also we checked ra_interface_lines_all but we could not see the Sales Order. We expect that the table will have the transactions for autoinvoicing

We have an issue last weekend regarding concurrent reports resulting to PENDING NORMAL and we fixed it, however then this issue occurred.

APP-ONT-251683 There are no workflow activities in error
for this transaction. Please see the workflow monitor or
status window for more information.

The issue can be reproduced at will with the following steps:
1. Responsibility: Order management Super User & Receivables
2. Navigate: Orders Workbench, Order Organizer > Query the Order > Actions > Progress
3. Receive error


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