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HTML Dispatch Center - Gantt Chart Is Showing All Resources From All Territories (Doc ID 2588123.1)

Last updated on NOVEMBER 25, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Dispatch Center

ACTUAL BEHAVIOR
---------------
The ADF ( HTML) Dispatch Center form Gantt page is showing all resources from all territories even after selecting a resource filter.

EXPECTED BEHAVIOR
-----------------------
Expect that the Gantt page will only show resources based on the filter that is used.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the ADF Dispatch center form
2. Navigate to the Gantt
3. All resources are displayed.
4. Select Resource filter.
5. Select a territory.
6. All resources from all territories are still displayed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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