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Performance Issue While Opening Contact Center (Doc ID 2588316.1)

Last updated on SEPTEMBER 13, 2019

Applies to:

Oracle Customer Care - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Contact Center

ACTUAL BEHAVIOR
---------------
Contact Center form taking long time to open from Create Service Request form

EXPECTED BEHAVIOR
-----------------------
Expect the Contact Center form to open quickly

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Customer Support responsibility
3. Navigate to Find Service Request and query with request number
Service Request form is opening without any delay
4.Now from Tools>Contact Center

The search takes a long time to open the Contact center


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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