Service Request Owner Is NULL When Service System Parameter "Service Request Operating Unit (MOAC)" Is Enabled (Doc ID 2588537.1)

Last updated on JULY 14, 2020

Applies to:

Symptoms

When Service System Parameter 'Service Request Operating Unit (MOAC)' is enabled, the Service Request Owner LOV is NULL.

Steps:

In Service System Parameters page > Standard Security:

* Scenario 1:
        - Service Request Type Security                 => checked
        - Service Request Operating Unit (MOAC)  => unchecked

     => Result: SR Owner LOV shows values (Type: Other, Employee)

* Scenario 2:
        - Service Request Type Security                 => checked
        - Service Request Operating Unit (MOAC)  => checked

     => Result: SR Owner LOV is empty.

Due to this issue, users are unable to assign Service Request if the MOAC option is enabled.

Changes

Cause

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