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HRMS Config Workbench Load Benefits Rates Not Assigned (Doc ID 2588649.1)

Last updated on OCTOBER 25, 2019

Applies to:

Oracle Advanced Benefits - Version 12.2 HRMS RUP12 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Configuration workbench

Actual Behavior:
HRMS Configuration Workbench Load Benefits - Rates not assigned

Converted benefit elections into Production using HRMS Configuration Workbench. Rates did not get assigned to all employees.

Expected Behavior:
Rates should be assigned to all employees.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Loading Enrollments in Configuration Workbench on large population
     - Not all employees in load are getting rates assigned
2. Able to progress some people (who did not get rates) by backing out life event
     - Then creating a new Life Event in started status
     - Attempting to reload the remaining - Made some progress
3. Cannot move past a certain point - and still have 700 remaining persons to load
 
Additional Note: If they do almost anything on the account - Designated Dependents, other changes - they are able to get the rate assigned

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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