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E-Business Suite: Certain Forms (i.e. CRM Service Request) With Display Issues After JRE Update From 1.7 To 1.8 (Doc ID 2588682.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

CSXSRISR form freezes intermittently after updating Java JRE 1.7.0.99 to JRE 1.8.0.171

Steps:

(R) Service
(N) Service Requests > Create Service Request

 - Navigate to the Tasks tab
 - The "Desc." field shows scrambled text and overlapping text.
 - It randomly freezes at times (2-3 times per day).
   Sometimes it freezes while editing the Desc. field. Sometimes it freezes at other fields too in the same form.
    It is very random in nature.

What is Working:

- Issue did not occur with JRE 1.7.0.99.
- Issue does not occur with version 1.8.0.191

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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