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E-Business Suite: Certain Forms (i.e. CRM Service Request) With Display Issues After JRE Update From 1.7 To 1.8 (Doc ID 2588682.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.


CSXSRISR form freezes intermittently after updating Java JRE to JRE


(R) Service
(N) Service Requests > Create Service Request

 - Navigate to the Tasks tab
 - The "Desc." field shows scrambled text and overlapping text.
 - It randomly freezes at times (2-3 times per day).
   Sometimes it freezes while editing the Desc. field. Sometimes it freezes at other fields too in the same form.
    It is very random in nature.

What is Working:

- Issue did not occur with JRE
- Issue does not occur with version




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