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Contracts Workbench Performance Issue - Follow Up From SR 3-17587060161 (Doc ID 2589071.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Sales Contracts - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Sales Contracts Workbench

ACTUAL BEHAVIOR
---------------
After upgrading from 12.1.3 to 12.2.6, opening a Contract from the search page after doing a "Customer Number" search is very slow at times and errors. It was very fast in 12.1.3.

STEPS
-----------------------
The issue cannot be reproduced at will and happens only occasionally:

1. (R) Sales Contract Workbench User
2. Contracts - Contracts
3. Search by "Customer Number" - eg: 999999 - to get all the customer's contracts.
4. Select a contract takes a long time to process and at the end it is erring out saying that the customer account is not valid, which is wrong.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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