Contracts Workbench Performance Issue - Follow Up From SR 3-17587060161
(Doc ID 2589071.1)
Last updated on JULY 14, 2020
Applies to:Oracle Sales Contracts - Version 12.2.6 and later
Information in this document applies to any platform.
On : 12.2.6 version, Sales Contracts Workbench
After upgrading from 12.1.3 to 12.2.6, opening a Contract from the search page after doing a "Customer Number" search is very slow at times and errors. It was very fast in 12.1.3.
The issue cannot be reproduced at will and happens only occasionally:
1. (R) Sales Contract Workbench User
2. Contracts - Contracts
3. Search by "Customer Number" - eg: 999999 - to get all the customer's contracts.
4. Select a contract takes a long time to process and at the end it is erring out saying that the customer account is not valid, which is wrong.
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