Service Request E-Record Does Not Display The Note Details Field And Notes Description Is Truncated
(Doc ID 2589108.1)
Last updated on SEPTEMBER 16, 2019
Applies to:Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.
On : 12.2.5 version, Service Request Form
Approvers cannot see the note details when the approval notification is received
They see only the note description
The issue can be reproduced at will with the following steps:
(R) Customer Support Specialist > Customer Dashboard
=> Create a Service Request and submit for approval.
As the incident transitions from 'Submit for Approval' to 'Waiting for Approval', the 'Service Request E-Record' is generated and attached on the e-Signatures workflow.
The approvers will receive an approval notification with the E-Record attached and will approve or reject as necessary.
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