
Error updating account information: This record in table HZ_PARTIES cannot be locked as it has been updated by another user
(Doc ID 2589475.1)
Last updated on MARCH 14, 2022
Applies to:
Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.
Symptoms
On : 12 version, Customers Module
When attempting to update a customer record
the following error occurs.
ERROR
-----------------------
This record in table HZ_PARTIES cannot be locked as it been updated by another user.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Customer Form
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot make changes to a customer record
Changes
Cause
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In this Document
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