Error updating account information: This record in table HZ_PARTIES cannot be locked as it has been updated by another user (Doc ID 2589475.1)

Last updated on MARCH 14, 2022

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12 version, Customers Module

When attempting to update a customer record
the following error occurs.

ERROR
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This record in table HZ_PARTIES cannot be locked as it been updated by another user.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Customer Form

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot make changes to a customer record