Field Service - Scheduler Rule Dashboard: Information On 'Prefer Skilled Resources' and Territories
(Doc ID 2589732.1)
Last updated on SEPTEMBER 02, 2020
Applies to:Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.
(R) Field Service Manager
(N) Field Service Setup > Scheduler Rules
Given the following parameters Scheduler Rule Dashboard:
. Prefer Contract Resources = No
. Prefer IB Resources = No
. Prefer Territory Resources = Yes
. Prefer Skilled Resources = Yes
With regard to "Prefer Skilled Resources" it only assigns a Task to a Technician when the skill set is matched.
Otherwise, it will reject the task and the rest will be ignored by Scheduler.
Tasks should be assigned to skilled Resources first based on skills matching with Task, and then remaining tasks should be assigned to any technician within the Territory.
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