Field Service - Scheduler Rule Dashboard: Information On 'Prefer Skilled Resources' and Territories
(Doc ID 2589732.1)
Last updated on SEPTEMBER 02, 2020
Applies to:
Oracle Field Service - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
(R) Field Service Manager
(N) Field Service Setup > Scheduler Rules
Given the following parameters Scheduler Rule Dashboard:
. Prefer Contract Resources = No
. Prefer IB Resources = No
. Prefer Territory Resources = Yes
. Prefer Skilled Resources = Yes
With regard to "Prefer Skilled Resources" it only assigns a Task to a Technician when the skill set is matched.
Otherwise, it will reject the task and the rest will be ignored by Scheduler.
Expected Behavior:
Tasks should be assigned to skilled Resources first based on skills matching with Task, and then remaining tasks should be assigned to any technician within the Territory.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |