My Oracle Support Banner

Mobile W4 State Tax Updates Not Working (Doc ID 2590075.1)

Last updated on NOVEMBER 02, 2019

Applies to:

Oracle HRMS (US) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 HRMS RUP 12 version, in Production,

When attempting to update W4 State Tax information using the mobile app,
it is observed that the app says the change is successful, but doesn't actually update
or
the following error occurs

ERROR
-----------------------
Error invoking method
'stateAgreementChangeHandler'
in 'class
oracle.apps.pay.mobile.us.w4.beans.PayW4FlowSummaryMBean'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Update W4 State Tax information using the mobile app
2. Observe that the app indicates the change is successful, but then doesnt show the change
or the error is thrown

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the mobile app to update their W4 State Tax information; they can use the Self Service application as an alternative

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.