Searching For Instances Is Very Slow After Applying Patch 27984342:R12.CS.C
(Doc ID 2590133.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.
On : 12.2.5 version, Service Request Form
Performance issue while selecting with % on the instance field
The issue can be reproduced at will with the following steps:
Open a new Service Request --> Charges: create new line > Item Instances: Enter % and search it takes a long time to open
This happens after applying the patch 27984342:R12.CS.C
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