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Error "oracle.apps.jtf.base.resources.FrameworkException" When Assigning Roles To The User (Doc ID 2590918.1)

Last updated on SEPTEMBER 25, 2019

Applies to:

Oracle Common Applications - Version 12.2.6 and later
Information in this document applies to any platform.


When attempting to roles to user,
the following error occurs.

oracle.apps.jtf.base.resources.FrameworkException: Error granting role
at Source)
at Source)
at Source)
at Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at oracle.apps.jtf.servlet.event.MethodEventHandler.handleEvent(Unknown Source)
at _pages.__jtfasum._jspService(
at weblogic.servlet.jsp.JspBase.service(

The issue can be reproduced at will with the following steps:

1. Login to Oracle Applications with SYSADMIN user
2. Click on CRM HTML Administration responsibility
3. Click on User Management function under Setup >Users >Registration
4. Enter existing User Name and click Go
5. Click on user name
6. User detail page opens
7. Click on Roles button
8. Try assigning roles and click on Update


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