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Mobile Field Service Create SR And New Task Not Taking Default Owner Type And Name From Profile Options (Doc ID 2591304.1)

Last updated on SEPTEMBER 27, 2019

Applies to:

Oracle Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Wireless/WAP

ACTUAL BEHAVIOR
---------------
Mobile Field Service (MFS)Create Service Request and New Task not taking default Owner Type and Name from Profile Options
Service: Default Service Request Task Owner
Service: Default Service Request Task Owner Type


EXPECTED BEHAVIOR
-----------------------
Expect that in Mobile Field Service Wireless ,The Task Owner is defaulted based on Profile Options
Service: Default Service Request Task Owner
Service: Default Service Request Task Owner Type

WORKAROUND IF AVAILABLE
----------------------------
Selecting the correct Owner Type and then searching for and finding the correct Owner Name


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Login to Mobile Field Service Wireless
2.choose Create Service Request (SR) from the Action menu
3. After the Service Request is successfully created , choose "New Task" to create a task for that SR.
Observe that The Task Owner Type and Name fields are not filled out correctly based upon the Profile Options:


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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