Parts Return Errors With 'ORA-01403 No Data found' When Returning Parts From The Field Service Technician Portal.
(Doc ID 2591638.1)
Last updated on JULY 21, 2020
Applies to:
Oracle Spares Management - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Spares Logistics
When attempting to return parts from the Field Service Technician Portal (FSTP) the following error occurs when selecting the 'Return' button.
ERROR
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execution of procedure process_order failed because the following unexpected errors occurred.
Cause: ORA-01403: no data found. Please contact your technical representative.
STEPS
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The issue can be reproduced at will with the following steps:
1. Select parts return page from FSTP
2. Search for parts to return
3. Select a part and click return.
4. Error occurs.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |