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Parts Return Errors With 'ORA-01403 No Data found' When Returning Parts From The Field Service Technician Portal. (Doc ID 2591638.1)

Last updated on SEPTEMBER 24, 2019

Applies to:

Oracle Spares Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Spares Logistics

When attempting to return parts from the Field Service Technician Portal (FSTP) the following error occurs when selecting the 'Return' button.

ERROR
-----------------------
execution of procedure process_order failed because the following unexpected errors occurred.
Cause: ORA-01403: no data found. Please contact your technical representative.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select parts return page from FSTP
2. Search for parts to return
3. Select a part and click return.
4. Error occurs.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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