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Status In The Definition Of Saved Search Changes Automatically (Doc ID 2592968.1)

Last updated on OCTOBER 03, 2019

Applies to:

Oracle Trade Management - Version 12.2.8 and later
Information in this document applies to any platform.


On : 12.2.8 version, CLAIMS


When user is defining new saved search with one of the criteria as claim status with 'Open' and save the saved search.
Then user searches all the claims with newly defined saved search.
Again when he is going to see the definition of saved search, then search criteria of claim status changed to 'Credit Memo Sent' automatically.

Expect the Saved Search definition not to change

The issue can be reproduced at will with the following steps:
1. Login to Applications and go to Oracle Trade Management User
2. Navigate to Trade Management -> Claims >Personalize Saved Searches >Create Saved Search
3. Create new Saved Search in Create Saved Search page
4.Enter Name - Test Claim; Row Count - 50
5.In Search criteria, select Claim Status as 'Open'.
6.Include Additional Information to columns displayed.
7.Click Apply.
8.Test claim is created in personalize save searches.
9.Go to Claim window, select the saved search as Test Claim and click Go.
10.Search will return open claims as search result.
11.Click the personalize button to go to Personalize Saved Searches window.
12. Select the Saved Search Name as 'Test Claim'.
13.Click update icon
14.Claim status is 'Credit Memo Sent'; not Open which was selected in above step #4.




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