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Unable To Find Order Number To Add In The Charges Tab (Doc ID 2594328.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.



Service Request with some charge lines are interfaced to OM.

Now add 2 more charge lines and would need to add these charge lines to the same order as the other charge lines.

When the LOV is clicked for adding to Order, why is the Order number not available in the LOV?


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