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Debrief Fails With Invalid Seriall Number Error If The Item Is Serial Controlled But Not Tracked In Install Base (Doc ID 2594487.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 Debrief/Charges

When attempting to perform a material return debrief line for an item that has a serial number but is not tracked in Install base the following error occurs:

ERROR
-----------------------
The inventory item with ID &INVENTORY_ITEM_ID is serial controlled and its serial number XXXXXXXX is invalid. (INSTANCE_ID=)

If the item does not have a serial number or is tracked in Install base then the error does not occur.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an item that is serial controlled by not tracked in Install base
2. Create a material return line for item and serial number
3. Complete the debrief
4. Error occurs..

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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