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Discrepancy in Tax Amount Calculation for Multiple Line Sales Order (Doc ID 2595302.1)

Last updated on OCTOBER 21, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
On an entered sales order in Order Management, it's observed that two separate lines with the same quantity, item, and price have different tax amounts listed off by several cents.

EXPECTED BEHAVIOR
-----------------------
Customer expects that the same tax value should be calculated for each of the two lines as the quantity and item are the same.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Generate sales order using custom script
2. Oracle Order Management responsibility
3. Navigate to the impacted sales order
4. Observe sales order lines
5. Two lines have the same price, quantity, and item but different taxes.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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