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Performance Issues Involving Parts Requirements Affecting Several Products (TeleService, Spares Management, Field Service) (Doc ID 2595398.1)

Last updated on APRIL 28, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Oracle Field Service - Version 12.1.3 and later
Oracle Spares Management - Version 12.1.3 and later
Information in this document applies to any platform.
CSP_REQ_LINE_DETAILS_V

Symptoms

Field Service Engineer Portal
Spares Management
TeleService

Users may experience performance issues while performing activities involving Parts in TeleService, Field Service or Spares Management.

Steps:

(R) Field Service Third Party Administrator Portal
(N) Dashboard

 - Select ‘Open Tasks > Click on “Parts”
 - Opening Parts Requirements takes more than 6 minutes.

(R) Field Service Manager
(N) Spares Management > Spares Logistics > Parts Requirement HTML

 - Enter all the mandatory information in the header.
 - Enter the part requirement line details (Item, Quantity, etc.)
 - Click 'Show All Details' or click on the Arrow mark icon to show or expand the details of the source to be added.

 => There is no response.

(R) Service
(N) Service Requests > Create Service Request

 - Tasks Tab
 - Create Parts

 => User is able to create Parts Requirements fine till two lines. However, when entering the third line, the page does not respond.

Cause

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In this Document
Symptoms
Cause
Solution
References


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