My Oracle Support Banner

Performance Issue when Creating Quote Without Purchase for a Large Contract (Doc ID 2596782.1)

Last updated on OCTOBER 07, 2019

Applies to:

Oracle Lease and Finance Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Asset Management

Performance issue is observed when creating a quote without purchase for contracts over 100 assets.

When creating the quote, it takes more than 5 minutes, then the following error appears:

Error:
Failure of Web Server Bridge:
No backend server available for connection timed out after 10 seconds or idempotent set to OFF or method not idempotent.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Asset Management
2. Click Termination Quotes
3. Create Partial termination quote
Enter effective from date
Termination - without purchase
4. Select the asset
5. Click Next
6. Click finish and wait
Once the process runs for 5 minutes, the system shows this error


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.