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Customer Account Created from Quoting Does not Populate Defaults Defined on HZ 'Site Use Information' Flexfield (Doc ID 2597057.1)

Last updated on OCTOBER 08, 2019

Applies to:

Oracle Quoting - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, HTML User Interface

ACTUAL BEHAVIOR  
---------------

 Flexfield is defined on Receivables 'Site Use Information'
 One of the segments has a default value defined on it.

When a new account site usage is created in Receivables, the value is defaulted as expected.
When a new customer (and bill/ship to sites) are created in Quoting,  the value is created with a null.


EXPECTED BEHAVIOR
-----------------------
Expect customers created in Quoting flow to honor the flexfield defined defaults.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create dff on 'Site Use Information' with segment that has default of 'No'
2. Create new customer for new quote
3. Value is not defaulted on the customer account site use flexfield when it is created from Quoting. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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