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Rates are Zero Instead of the Current Value for Calculation Method "Enter Value at Enrollment" (Doc ID 2597188.1)

Last updated on OCTOBER 16, 2019

Applies to:

Oracle Advanced Benefits - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After processing life events, rates for plans using Calculation Method "Enter Value at Enrollment" are returned as 0.00.

EXPECTED BEHAVIOR
-----------------------
Expect the previously elected value to display.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query a currently enrolled employee.
3. Process any life event.
See that the enter value at enrollment rate for Medical HMO Plan is showing 0.00.

Cause

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In this Document
Symptoms
Cause
Solution
References


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