My Oracle Support Banner

Why Does A Save Search From The Service Request Form Not Display In The HTML Page? (Doc ID 2597221.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.


Why does a save search from the HTML page appear in forms but a save search from forms not appear in the HTML page?

When a Save search is created in CS HTML, it shows up in the Find Service Request form.

But when we create Save search in Forms, it is not showing in HTML Save searches.

HTML Save search has different sections like SR, Tasks, parties and item Instance.

But in the forms version we can have criteria which includes SR, Tasks, parties and item Instance in one search.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.