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Why Does A Save Search From The Service Request Form Not Display In The HTML Page? (Doc ID 2597221.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Goal

Why does a save search from the HTML page appear in forms but a save search from forms not appear in the HTML page?

When a Save search is created in CS HTML, it shows up in the Find Service Request form.

But when we create Save search in Forms, it is not showing in HTML Save searches.

HTML Save search has different sections like SR, Tasks, parties and item Instance.

But in the forms version we can have criteria which includes SR, Tasks, parties and item Instance in one search.

 

Solution

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In this Document
Goal
Solution


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