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Debrief Labor Line Data Is Not Being Recorded In OTL (Doc ID 2601194.1)

Last updated on OCTOBER 22, 2019

Applies to:

Oracle Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8, Debrief

ACTUAL BEHAVIOR
---------------
The Field Service Time Card Flexfield has been enabled to capture labor information for OTL.  However when entering data into the flexfield it is not being passed to OTL. 

EXPECTED BEHAVIOR
-----------------------
Expect the DFF to pass the labor data to OTL and populate the table CSF_TIME_ENTRY_B

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure the 'Field Service Time Card Flexfield'
2. Create a labor debrief line for a task.
3. The Time card Flexfield is displayed to record labor data
4. When completing the debrief the labor data is not passed to OTL  and there is no record in CSF_TIME_ENTRY_B.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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