TeleService: Unable To Select Primary Contact In Contacts / Addresses Tab
(Doc ID 2601708.1)
Last updated on JULY 21, 2020
Applies to:
Oracle Teleservice - Version 12.2.6 to 12.2.8 [Release 12.2]Information in this document applies to any platform.
Goal
In the Service Request form, users might not be able to update a Primary Contact in Contacts / Addresses tab.
Steps:
(R) Service
(N) Customer Management > Contact Center
- Created Contacts for Organization
(N) Service Requests > Create Service Request
- Create SR
- Navigate to the Contacts / Addresses tab
=> Unable to change the Primary Contact.
Solution
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In this Document
| Goal |
| Solution |
| References |