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Html Contact Center Is Missing Some Sections That Are Available in the Service Request Form Tabs (Doc ID 2601904.1)

Last updated on OCTOBER 21, 2019

Applies to:

Oracle Customer Care - Version 12.2.8 and later
Information in this document applies to any platform.

Goal

Why is HTML Contact center missing the below Sections that are available in the Service Request Form tabs.

1. Interactions Section is missing
2. Tasks section is missing
3. Party Information is missing
4. Collateral Section is missing

Solution

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In this Document
Goal
Solution


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